Post-screening feedback · for your cinema
Honest opinions, while they're fresh, as the lights come up.
When the film ends, an email. A tap on the stars and a tip, if they like. Anonymous. Automatic. Ten seconds.
Cinema Centrale <noreply@cineback.it>
to you · 9:30 PM screening, Screen 3
How was the film tonight?
Thanks for joining us. Two quick questions, ten seconds.
Did you enjoy the film?
Give us a tip to improve your experience
How it works
From the ticket sale to the dashboard, without lifting a finger.
Four automatic steps. You connect the box office once, CineBack does the rest.
- 01
The box office sends the screening
For each ticket: film, screen, time, runtime, email. We connect your box office automatically, or start from a spreadsheet.
Automatic collection - 02
When the film ends, an email with your logo goes out
We work out when the screening ends and send the email with the cinema's logo. Two questions, ten seconds. That's it.
Sent at the right moment - 03
The viewer taps a star
A featherweight page opens: the film rating and, if they like, a tip to improve the experience. Ten seconds.
Page protected from bots - 04
You see the data. Only the data.
Dashboard by screen, film and time slot. An alert when a screen drops below threshold. No personal data.
Exhibitor dashboard
Anonymous by design
It's not a promise. It's technically impossible.
We separate identity from response. Once the retention period passes, no link between email and rating. Not for you, not for us.
Legal basis: post-sale satisfaction survey. GDPR-compliant, records of processing included.
- The email is used only for sending, encrypted and kept separate from the ratings.
- After 72 hours the email is deleted. Only the rating remains.
- The ratings archive contains no email. Ever, not even encrypted.
Frequently asked
The things people ask us first.
Does the viewer have to download an app?
No. No app, sign-up or login. The first star is tapped inside the email; the page is done in ten seconds.
How can it be anonymous if you need my email to write?
The email only delivers the message, it doesn't end up in the data. The response is saved without it: only film, screen, time, the rating and any tip remain. After 72 hours the email is gone and a rating can't be traced back to anyone.
How much does it cost?
Prices still being set for the pilot. Write to us for a place and a tailored proposal.
Request access
Want to know what they really think, in real time?
We're opening pilot slots for a limited number of exhibitors. Write to us with the name of your cinema and we'll reply within 48 hours.